Friendly.... explained everything to me.... professional.... everyone they re-entered the house they put booties on their shoes
I called and spoke with a lovely receptionist who quickly scheduled me and sent me a text with a picture of my technician when he was on the way. Rual was able to come out within an hour. I had 2 other companies come out prior to him; one company installed the wrong item, and another left everything unplugged and was double the price to fix while pushing for a whole new system.I felt no pressure to buy a new system. He provided me with clear explanations and must be competent because he got my hvac back up and running and even stayed awhile to ensure it was working properly. Absolutely no complaints from the company.
Raul was fantastic. He explained everything easily and mentioned a couple things that should be replaced before more expensive repairs would be required. Pictures of all the repairs were included with the invoice. We also signed up for the Platinum Peace of Mind Agreement for future safety and repair inspections. Very happy with Reliance! Thank you!
Old School Professionalism is alive and well at Reliance.Daniel set the Standard high with his thorough initial visit to Size and price the Job... Honestly winning over the previous bids on his professionalism alone.. and priced more than fair.His team finished the job with Detail and care through the install process... That 5 ton Trane sure looks pretty on my roof !!!Folks, honestly, thanks for keeping good ol fashioned service alive and well .
My unit was installed by Reliance years ago. They are true professionals. I was able to get a same-day appointment. I received a text when my technician was on his way, along with a photo of the individual and a little bit about him personally along with his experience. He knew exactly what he was doing. Very informative. He gave me options and suggestions for future visits. I highly recommend Reliance to anyone needing heating and cooling services or installation of a new unit.
Like to have same service man every time
I have lived in the Valley of the Sun for 50+ years and have seen a lot of HVAC contractors come and go and I finally have a company that I can recommend to everyone. Michelle and Dalen have instilled a level of service and integrity in their technicians that is unmatched. Thank you.
Reliance did a maintenance checkup call, which they sent a text telling they were on the way and included a picture of who was coming. The technician always put on shoe protectors when coming in the house. They were very respectful and updated me on what they were doing. Provided pictures of what they found and didn't pressure me to purchase possibly things or services I didn't need. It is always a good experience with Reliance.
Updated 1-18-23. I continue to use Reliance air and continue to recommend them to anyone I know. You won’t be disappointed. Honest and trustworthy as well as professionals who are reliable. Thank you always.Reliance air has been the company I go to for all of my HVAC needs. I first met Dalen about 6 years ago. From the moment my husband and I met him we knew we found the right company. You cannot go wrong with this company. They are first and foremost Honest! They are professional and informed. I have been very pleased with this company. You won’t be sorry for using them. Everyone with the company is amazing. Thank you
They were on time and professional.
They were great and took time to explain thermostat settings.
Prompt, reliable professional and tidy. Responsive and prompt to any issues during and post appointment. Replacement of faulty thermostat this visit with system check. Replacement of one unit back in March. Professional and clean. System works great. Highly recommend.
We had a new HVAC system installed. We were thrilled with the price and the staff. They didn't try to over sell us and knew just what we needed.
Excellent experience from initial consultation with Estimator Daniel through the installation of new A/C system, which was completed in just under 5 hours. I received texts in advance with photos of Reliance employees before they arrived. Pricing was competitive and installation was professional. I enthusiastically recommend this company.
Enrique and Jose are very professional and know what they are doing! They were on time and finished the job ahead of schedule. I would definitely use them again!
Have been using Reliance for 25 years.
Excellent service. Careful planning and explained every option, every step of the process.
We had two full systems replaced. The sales rep Daniel explained the system options, pricing differences, and financing options. Jose and Enrique completed the installations - they were on time, professional, efficient and super knowledgeable about both the systems and the thermostats that were installed (answered all my questions and checked for any other questions before leaving). Overall a great experience!
I chose Reliance on a whim and have been VERY pleased with their service & suggestions.I highly recommend them for all your HVAC system needs.
Brayden was very professional, respectful and knowledgeable
We hired Reliance Heating and Air Conditioning to install new duct work on a renovation which required an enormous amount of thought due to our low pitch ceiling on an old 1960 ranch style house. Daniel took the time to educate us on how the new ducting would work. He has years of experience and genuine enthusiasm about his work. We felt confident knowing we had a knowledgeable partner to assist us on our project.The day of installation Daniel came out with Enrique and Kevin to walk them through the install. Enrique has years of experience and is incredibly thoughtful and hardworking. We trusted his decisions implicitly. Kevin was also very professional and such a joy - always a smile on his face! I can't imagine a better team to have helped us on what once seemed an insurmountable job. They truly are a remarkable team and we feel so fortunate for their help and dedication on our project.We highly recommend Reliance Heating and Air Conditioning and when we need to update our AC units they will be the first company we call.
I have been using Reliance for my heat pump needs for several years now and they are always professional and courteous. This install of a new system was performed on time and without issue. Thank you Kevin and Enrique for a smooth installation, and also to Daniel who set up the deal and to Samantha, always the bright and helpful person in the office when I call. Great Work!!!!!!
Jose and Enrique were my technicians who did a fabulous job. Very professional and courteous to us. Reliance Air was considerably less expensive than another company, yet offered the same equipment. Kudos to reliance and their techs for a job well done.
Christina is great! Thanks!
Reliance Sales Mgr, Daniel, is a trueprofessional. He’s been in the business forover 13 years. Our system was curated for our hvac needs. He had to order some of the system from other states. They offeredevery discount available. The installation crew was efficient and knowledgeable.I wanted a HVAC company I could rely onand feel good about the product. I’m grateful for their service. We used Trane products… they are experts.
I selected Reliance based on others' reviews which didn't steer me wrong. Initially, I booked Reliance for system maintenance. When Raul came to do that, he discovered significant issues needing attention that I wasn't aware of. Years ago, this home had a swamp cooler. It was likely a flipper that thought he could just abandon the swamp cooler and ducts, purchase an a/c-heat unit and stick it where the swamp cooler had been sitting. The old elbow, shoved up to the new unit, had big gaps around it letting my cooling and heating out into the neighborhood. Two other HVAC contractors had done maintenance on it since 2020 and never said anything about the botched system on my roof. Raul was thorough, took photos to show me the problems, and explained repair versus replace. Daniel Grimm from Reliance came and explained in greater detail the pros and cons of repair versus replace and costs of each. Never was there any pressure. He laid out the facts and allowed me to reach the conclusion that was right for me. He was patient, professional, knowledgeable, and honest. I decided to replace the worthless Goodman system with a 3-ton Bosch 18.5 SEER variable speed unit. The install was done two days later by Enrique and Kevin. As with Raul and Daniel, these men clearly knew their stuff, too. Polite, on time, professional, knowledgeable, tidy, efficient...and my interactions with their office staff have been no different. Reliance A/C and Heating is family-owned, which I love. When employees of a company have only good things to say about their employer, it gets my attention. In this case, it gets my business, too!
Always on time and very professional. I would recommend Reliance to anyone looking for a quality company and good customer service
Always great service and clear explanations! Used Reliance for years and appreciate their attention to detail and great customer service - from making the appointment thru service and afterwards!
Great as always. I have been using this company for a few years. They are always professional and do great work. They are up front with pricing and maintenance. Easy to schedule appointments and always send out a reminder about appointment times and also send a text when the technician is on their way.
They are very professional and they explain everything to you. I will only use this company.
This was our second very positive experience with having purchased and had installed a complete new A/C system from Reliance. A year ago at our rental property and now at our residence. Both times we dealt with sales agent Daniel and installation was accomplished by Roberto and Jose. Since both installations were in mobile homes/manufactured housing, some out-of-the-ordinary components and issues had to be addressed and Daniel was most helpful. He represents Reliance in a most professional manner and is an excellent problem solver. This most recent job involved complete replacement of the main home heat pump system as well as installing a split-system unit in an adjoining addition. Installers Roberto and Jose are highly competent technicians who work well together. They were prompt, knowledgeable, and very courteous. And they left all work areas just as clean as when they first arrived. All of our concerns and questions were addressed and answered and we could hardly be any more pleased with the company and the entire procedure. Reliance absolutely earned and deserves a 5-star rating and we highly recommend them for your heating and air conditioning needs!
This is absolutely the best air-conditioning company I have ever used. I absolutely LOVE my 2 new air conditioner units!! For me, what makes the biggest difference in working with any company is the quality of the people who work there, their level of honesty, integrity and expertise, and the customer care that they deliver. My experience with Reliance has been 100% the best customer service experience I have ever had with any service company...ever!After getting set up with an appointment from a very kind and friendly office staff ( I didn't get her name), the next day Daniel came to see what we needed and explain our options. He was on time, professional and extremely knowledgeable on HVAC units. His quote was the best and more importantly, I trusted him. After interviewing other companies, I kept coming back to the honesty, sincerity and integrity I got from Daniel so I chose Reliance.BEST DECISION EVER!I signed my contract on a Saturday afternoon and my 2 new units were installed the next business day which was Monday. The installation techs Jose and Roberto arrived on time, were kind, friendly and efficient, worked extremely well as a team and left all work areas perfectly clean. Raul is a tech genius who set up my new digital thermostats ( which for the record, I absolutely love!!) When I needed a bit of assistance in learning how to utilize all the features of my new digital thermostats, set up the phone app and an online account, Daniel made it a point to come to my house the next day to make sure I had everything set up properly. I was beyond amazed that he did this! His level of customer care, his expertise and his response time to any inquiry I have had, have been outstanding!When it’s over 100° in Arizona you want to know that your air conditioning company is there for you! I feel full confidence that Reliance will always be there for me if I need any future assistance. The highest praise I can give any company is recommending them to family and friends. Throughout the entire experience of getting my new air conditioners I have been so amazed and grateful at the incredible level of care and customer service I have gotten. A huge thank you to everybody at Reliance and I highly recommend them to everybody!
Brayden and Jamie were very professional and friendly. They explained everything very well.
Excellent ServiceKnowledgeable TechnicianTook time to complete service
I'm the home owner. I have known the Blumintrit's (sp) for 40 years. Dave and Dalen and now Breyden still are my go to HVAC professionals. Can't do with out them.
Cannot say enough good things about this company and their technicians! Smart, friendly, courteous and punctual. They bent over backward to see us quickly even though it was the weekend! Moreover, they communicated their every move so we weren’t left wonderingif, or when someone was coming. 10 stars.
Two professional young men arrived, I had received confirmation and picture of the men who were to service my account. Brayden was the technician who informed me of the issues of my AC. He definitely knew his stuff. He answered all my questions and showed me pictures of the unit with recommended service.My husband scheduled the visit said the front office was also very professional.I highly recommend this company!!
We had our A/C go out in the middle of August, which is less than ideal in Phoenix, AZ. The first thing I did was search for the best A/C repair company near me and Reliance popped up immediately. I’ve been in the Valley for more than 30 years and I’ve known about Reliance for as long as I can remember. Family, friends, and co-workers have recommended them over the years so I gave them a call hoping they could help us immediately.To my surprise, they were able to get a technician out the same day. He arrived on time and diagnosed the issue immediately. But there was a problem; we needed a part and that part was located at a place that was closing in literally the next 5 mins. He placed the order and had the part picked up just before they closed, which literally saved the day. Reliance went above and beyond for us!I cannot recommended them more if I tried. Reliance will be my new go to place for all things A/C related. Reliance rocks!
Reliance has installed 2 different a/c units in 2 different homes of mine. I’m loyal to the company but that is purely because they deserve the loyalty. They routinely go above and beyond. This time around we had Braden come to the house for maintenance. He was on time, thorough in his process and personable. We had a great experience with him as our tech today. I will not use another HVAC company anytime soon because I know I am 100% getting the best service possible with Reliance.
The technician came earlier than scheduled, identified the problem immediately, and remedied the issue effectively. I will be using them for future maintenance services.
Called on a unit that stopped on a Saturday, by the end of the day they had a technician at my home. Fix the unit, did a very thoroughinspection, did not attempt upsells. The technician was extremely professional, and handled the business and himself extremely well. Obviously based on this review, I'm more than happy to have them return to my home, but let's hope not too soon 🙂
Braydon was our service man for this call. He was outstanding with his service and knowledge. He was on the job earlier than planned and finished it in record time. Truly an outstanding tech. and employee. This company is hands down one of the very best in Scottsdale, AZ. Thank you once again. Joe K.
Very polite and promote with scheduling and day of service. Detailed information with options to fit budget. Friendly technician too!
Azel was knowledgeable courteous and professional.
Reliance always does great (and quick) work and provides outstanding customer service. The people at this company are exceptionally ethical and professional for this line of work.
Brayden and his associate were very courteous and professional. They were responsive and on time. They diagnosed our issue very quickly and we’re able to resolve the problem. We won’t hesitate to use them again.
When our air conditioner stopped working in the middle of a June night, we called a number of AC companies. Reliance was the first to respond. Azel did the initial inspection and, even though it was late in the day, he alerted Daniel to our emergency, and he was at our door within the hour. Daniel took measurements, answered all our questions, identified the ideal replacement unit, helped with financing, and left us with a portable AC unit so that we and our dogs could at least sleep comfortably until our new unit was installed. Reliance provided service that was fast, courteous and drama free.
Update - we had to replace a heat pump, and Reliance came in with a very competitive bid. They did an outstanding job replacing the rooftop unit with a new 16 SEER unit.Older review from 2020We have dealt with several different heating & ac companies over the past 40+ years and have been very happy with the service that Reliance provides. The technician is very helpful, works quickly and answers any questions. Even when we called the office to ask extra questions one time, we were treated nicely and respectfully. They have been servicing our home systems for over 2 years.
I highly recommend Reliance. Everyone I have come in contact with is professional and available to answer questions. I am very happy with my new unit.
We have been using Reliance for about five years. Five stars. The best we have ever had. Pete and Katie Christensen
Used reliance to replaced my home ac unit. From day one Daniel was very responsive always answered all my questions and always kept me informed. The techs that came out to do the install were very clean, professional, and did amazing work. I’d recommend giving them a call for any ac needs
We found this company on Trane's website. We ended up replacing our ac unit and replacing the return and supply ducts and adding a larger duct to our family room. This was a truly outstanding experience for us with this company. From Ezel the repairman who 1st visited us to Daniel the consultant/ installation manager to the entire installation team, this was a first class job well done. This is a well run company, highly trained staff, very professional, no pressure and no nonsense. This type of work is not cheap, but I felt like I got good value for the money spent. i have already referred them to another member of my family.
The service from Reliance was excellent. Daniel answered all my questions and helped ensure that I had the perfect system for the extreme heat in Arizona. Enrique and Kevin installed my new Trane heat pump. They were professional, explained the process to me and made sure everything was done to perfection. I highly recommend the team of Daniel, Enrique and Kevin for any HVAC needs.
Family business that is honest, very professional, friendly and provides excellent service with fair prices. Definitely recommend them.
Very professional and I loved that they took the time to list out everything that I needed to either repair or replace my unit without pressuring me to do either or. I appreciate the thorough inspection and explanation I received, I will definitely be using them for all of my AC/HVAC needs moving forward!
This was my first time using Reliant, I was pleased with the service and Brayden was knowledgeable and professional in explaining things to me
They are top notch in every way! We would highly recommend Reliance Heating and Ac!😊
Great job from estimate to install! 10/10 would recommend
Azel was great; he is professional, courteous and thorough. Azel explained everything and went above and beyond. Reliance is the best HVAC company I've ever used.
Efficiency at its best! Came when they stated, did what they promised all at a good value!
Daniel and his team took great pride in cleanliness and quality of their work. They were helpful in scheduling the estimate and the installation, I definitely recommend Reliance
The team at Reliance are all class acts. I am so thankful to have such a great company that I can depend on for all of my HVAC needs. I have used this company for 10 years. There are professional, courteous, honest and caring about their customers.
Excellent product… excellent sales call by Daniel….excellent install of 2-air handlers, 2 -heat pumps by Jose and Roberto.
Courteous and efficient inspection