Reliance Sales Mgr, Daniel, is a trueprofessional. He’s been in the business forover 13 years. Our system was curated for our hvac needs. He had to order some of the system from other states. They offeredevery discount available. The installation crew was efficient and knowledgeable.I wanted a HVAC company I could rely onand feel good about the product. I’m grateful for their service. We used Trane products… they are experts.
I selected Reliance based on others' reviews which didn't steer me wrong. Initially, I booked Reliance for system maintenance. When Raul came to do that, he discovered significant issues needing attention that I wasn't aware of. Years ago, this home had a swamp cooler. It was likely a flipper that thought he could just abandon the swamp cooler and ducts, purchase an a/c-heat unit and stick it where the swamp cooler had been sitting. The old elbow, shoved up to the new unit, had big gaps around it letting my cooling and heating out into the neighborhood. Two other HVAC contractors had done maintenance on it since 2020 and never said anything about the botched system on my roof. Raul was thorough, took photos to show me the problems, and explained repair versus replace. Daniel Grimm from Reliance came and explained in greater detail the pros and cons of repair versus replace and costs of each. Never was there any pressure. He laid out the facts and allowed me to reach the conclusion that was right for me. He was patient, professional, knowledgeable, and honest. I decided to replace the worthless Goodman system with a 3-ton Bosch 18.5 SEER variable speed unit. The install was done two days later by Enrique and Kevin. As with Raul and Daniel, these men clearly knew their stuff, too. Polite, on time, professional, knowledgeable, tidy, efficient...and my interactions with their office staff have been no different. Reliance A/C and Heating is family-owned, which I love. When employees of a company have only good things to say about their employer, it gets my attention. In this case, it gets my business, too!
Always on time and very professional. I would recommend Reliance to anyone looking for a quality company and good customer service
Always great service and clear explanations! Used Reliance for years and appreciate their attention to detail and great customer service - from making the appointment thru service and afterwards!
Great as always. I have been using this company for a few years. They are always professional and do great work. They are up front with pricing and maintenance. Easy to schedule appointments and always send out a reminder about appointment times and also send a text when the technician is on their way.
They are very professional and they explain everything to you. I will only use this company.
This was our second very positive experience with having purchased and had installed a complete new A/C system from Reliance. A year ago at our rental property and now at our residence. Both times we dealt with sales agent Daniel and installation was accomplished by Roberto and Jose. Since both installations were in mobile homes/manufactured housing, some out-of-the-ordinary components and issues had to be addressed and Daniel was most helpful. He represents Reliance in a most professional manner and is an excellent problem solver. This most recent job involved complete replacement of the main home heat pump system as well as installing a split-system unit in an adjoining addition. Installers Roberto and Jose are highly competent technicians who work well together. They were prompt, knowledgeable, and very courteous. And they left all work areas just as clean as when they first arrived. All of our concerns and questions were addressed and answered and we could hardly be any more pleased with the company and the entire procedure. Reliance absolutely earned and deserves a 5-star rating and we highly recommend them for your heating and air conditioning needs!
This is absolutely the best air-conditioning company I have ever used. I absolutely LOVE my 2 new air conditioner units!! For me, what makes the biggest difference in working with any company is the quality of the people who work there, their level of honesty, integrity and expertise, and the customer care that they deliver. My experience with Reliance has been 100% the best customer service experience I have ever had with any service company...ever!After getting set up with an appointment from a very kind and friendly office staff ( I didn't get her name), the next day Daniel came to see what we needed and explain our options. He was on time, professional and extremely knowledgeable on HVAC units. His quote was the best and more importantly, I trusted him. After interviewing other companies, I kept coming back to the honesty, sincerity and integrity I got from Daniel so I chose Reliance.BEST DECISION EVER!I signed my contract on a Saturday afternoon and my 2 new units were installed the next business day which was Monday. The installation techs Jose and Roberto arrived on time, were kind, friendly and efficient, worked extremely well as a team and left all work areas perfectly clean. Raul is a tech genius who set up my new digital thermostats ( which for the record, I absolutely love!!) When I needed a bit of assistance in learning how to utilize all the features of my new digital thermostats, set up the phone app and an online account, Daniel made it a point to come to my house the next day to make sure I had everything set up properly. I was beyond amazed that he did this! His level of customer care, his expertise and his response time to any inquiry I have had, have been outstanding!When it’s over 100° in Arizona you want to know that your air conditioning company is there for you! I feel full confidence that Reliance will always be there for me if I need any future assistance. The highest praise I can give any company is recommending them to family and friends. Throughout the entire experience of getting my new air conditioners I have been so amazed and grateful at the incredible level of care and customer service I have gotten. A huge thank you to everybody at Reliance and I highly recommend them to everybody!
Brayden and Jamie were very professional and friendly. They explained everything very well.
Excellent ServiceKnowledgeable TechnicianTook time to complete service
I'm the home owner. I have known the Blumintrit's (sp) for 40 years. Dave and Dalen and now Breyden still are my go to HVAC professionals. Can't do with out them.
Cannot say enough good things about this company and their technicians! Smart, friendly, courteous and punctual. They bent over backward to see us quickly even though it was the weekend! Moreover, they communicated their every move so we weren’t left wonderingif, or when someone was coming. 10 stars.
Two professional young men arrived, I had received confirmation and picture of the men who were to service my account. Brayden was the technician who informed me of the issues of my AC. He definitely knew his stuff. He answered all my questions and showed me pictures of the unit with recommended service.My husband scheduled the visit said the front office was also very professional.I highly recommend this company!!
We had our A/C go out in the middle of August, which is less than ideal in Phoenix, AZ. The first thing I did was search for the best A/C repair company near me and Reliance popped up immediately. I’ve been in the Valley for more than 30 years and I’ve known about Reliance for as long as I can remember. Family, friends, and co-workers have recommended them over the years so I gave them a call hoping they could help us immediately.To my surprise, they were able to get a technician out the same day. He arrived on time and diagnosed the issue immediately. But there was a problem; we needed a part and that part was located at a place that was closing in literally the next 5 mins. He placed the order and had the part picked up just before they closed, which literally saved the day. Reliance went above and beyond for us!I cannot recommended them more if I tried. Reliance will be my new go to place for all things A/C related. Reliance rocks!
Reliance has installed 2 different a/c units in 2 different homes of mine. I’m loyal to the company but that is purely because they deserve the loyalty. They routinely go above and beyond. This time around we had Braden come to the house for maintenance. He was on time, thorough in his process and personable. We had a great experience with him as our tech today. I will not use another HVAC company anytime soon because I know I am 100% getting the best service possible with Reliance.
The technician came earlier than scheduled, identified the problem immediately, and remedied the issue effectively. I will be using them for future maintenance services.
Called on a unit that stopped on a Saturday, by the end of the day they had a technician at my home. Fix the unit, did a very thoroughinspection, did not attempt upsells. The technician was extremely professional, and handled the business and himself extremely well. Obviously based on this review, I'm more than happy to have them return to my home, but let's hope not too soon 🙂
Braydon was our service man for this call. He was outstanding with his service and knowledge. He was on the job earlier than planned and finished it in record time. Truly an outstanding tech. and employee. This company is hands down one of the very best in Scottsdale, AZ. Thank you once again. Joe K.
This was far and away the best experience I've ever had with any AC company. Our AC went out and we had a big name company come out. Three different techs over three days all misdiagnosed the problem and clearly had no idea what they were doing. I called Reliance on a Saturday morning and Brayden was out within 2 hours. Couldn't be more professional. Diagnosed and fixed the problem quickly. Very reasonable charges. Highly recommend Reliance.
Very polite and promote with scheduling and day of service. Detailed information with options to fit budget. Friendly technician too!
Azel was knowledgeable courteous and professional.
Reliance always does great (and quick) work and provides outstanding customer service. The people at this company are exceptionally ethical and professional for this line of work.
Brayden and his associate were very courteous and professional. They were responsive and on time. They diagnosed our issue very quickly and we’re able to resolve the problem. We won’t hesitate to use them again.
When our air conditioner stopped working in the middle of a June night, we called a number of AC companies. Reliance was the first to respond. Azel did the initial inspection and, even though it was late in the day, he alerted Daniel to our emergency, and he was at our door within the hour. Daniel took measurements, answered all our questions, identified the ideal replacement unit, helped with financing, and left us with a portable AC unit so that we and our dogs could at least sleep comfortably until our new unit was installed. Reliance provided service that was fast, courteous and drama free.
Update - we had to replace a heat pump, and Reliance came in with a very competitive bid. They did an outstanding job replacing the rooftop unit with a new 16 SEER unit.Older review from 2020We have dealt with several different heating & ac companies over the past 40+ years and have been very happy with the service that Reliance provides. The technician is very helpful, works quickly and answers any questions. Even when we called the office to ask extra questions one time, we were treated nicely and respectfully. They have been servicing our home systems for over 2 years.
I highly recommend Reliance. Everyone I have come in contact with is professional and available to answer questions. I am very happy with my new unit.
We have been using Reliance for about five years. Five stars. The best we have ever had. Pete and Katie Christensen
Used reliance to replaced my home ac unit. From day one Daniel was very responsive always answered all my questions and always kept me informed. The techs that came out to do the install were very clean, professional, and did amazing work. I’d recommend giving them a call for any ac needs
We found this company on Trane's website. We ended up replacing our ac unit and replacing the return and supply ducts and adding a larger duct to our family room. This was a truly outstanding experience for us with this company. From Ezel the repairman who 1st visited us to Daniel the consultant/ installation manager to the entire installation team, this was a first class job well done. This is a well run company, highly trained staff, very professional, no pressure and no nonsense. This type of work is not cheap, but I felt like I got good value for the money spent. i have already referred them to another member of my family.
The service from Reliance was excellent. Daniel answered all my questions and helped ensure that I had the perfect system for the extreme heat in Arizona. Enrique and Kevin installed my new Trane heat pump. They were professional, explained the process to me and made sure everything was done to perfection. I highly recommend the team of Daniel, Enrique and Kevin for any HVAC needs.
Family business that is honest, very professional, friendly and provides excellent service with fair prices. Definitely recommend them.
Very professional and I loved that they took the time to list out everything that I needed to either repair or replace my unit without pressuring me to do either or. I appreciate the thorough inspection and explanation I received, I will definitely be using them for all of my AC/HVAC needs moving forward!
This was my first time using Reliant, I was pleased with the service and Brayden was knowledgeable and professional in explaining things to me
They are top notch in every way! We would highly recommend Reliance Heating and Ac!😊
Great job from estimate to install! 10/10 would recommend
Azel was great; he is professional, courteous and thorough. Azel explained everything and went above and beyond. Reliance is the best HVAC company I've ever used.
Efficiency at its best! Came when they stated, did what they promised all at a good value!
Daniel and his team took great pride in cleanliness and quality of their work. They were helpful in scheduling the estimate and the installation, I definitely recommend Reliance
The team at Reliance are all class acts. I am so thankful to have such a great company that I can depend on for all of my HVAC needs. I have used this company for 10 years. There are professional, courteous, honest and caring about their customers.
Excellent product… excellent sales call by Daniel….excellent install of 2-air handlers, 2 -heat pumps by Jose and Roberto.
Courteous and efficient inspection
Reliance air has been the company I go to for all of my HVAC needs. I first met Dalen about 6 years ago. From the moment my husband and I met him we knew we found the right company. You cannot go wrong with this company. They are first and foremost Honest! They are professional and informed. I have been very pleased with this company. You won’t be sorry for using them. Everyone with the company is amazing. Thank you
Heating unit failed, but Reliance swiftly and cheerfully repaired under warranty. Fast and efficient, all Covid protocols were followed.
We recently contacted Reliance Heating and A/C to get a quote for installing new ducts and vents. From the first call, Reliance was very responsive; Daniel arrived the next day to talk with us, and he did his homework beforehand, was totally prepared and answered all our questions. The team that did the duct install was very professional, they showed up when they said they would, and cleaned up thoroughly at the end of each day. We are more than happy with the end result, and highly recommend Reliance.
We were very happy with the overall estimate and installation of a new HVAC system for our home. They provided answers to all of our questions, and were able to schedule us the same week for the install. The installation went smoothly, and they were masked anytime they entered our home. The thermostat install was quick, and they demonstrated the various features of the unit.
Extremely pleased with both the serviceman, Brayden and the prompt and courteous service provided.
Another excellent experience with Reliance! We could not be happier with the service and assistance!
Brayden was on time, professional and VERY knowledgeable. He is a true asset to the company. I would use Reliance again!
Reliance has been great! We have used them over the past few years to maintain our system and recently replaced our AC unit. They are always very professional, clean up after work and responsive. Highly recommend using them for any maintenance, insulation or installs.
Geoffrey showed up on time, had his shoes covered, clean uniform tucked in, a friendly smile, and got right to work by listening intently to my description of the problem. After looking at our unit, he told me he needed to go in and out, asking my permission, and within 35 minutes had the unit working and back online after replacing a failed component. I especially appreciated Geoffrey's communication skills, and "look you in the eye" honesty. Reminded me of the great service you used to get in the old days. Thank you Reliance and thank you Geoffrey. Highly recommended.
Of course our AC died on a Friday August 13th, approximately at 5:15 PM. Daylen called back immediately. We scheduled a Monday morning appointment. Complete unit was ordered and installation began Wednesday at 7:00 AM. Enrique worked all day with his assistant Kevin and finished at 4:30 and VIOLA we had wonderful AC. Very clean, careful, and utterly professional. Will definitely recommend them to everyone and definitely seek them out when other needs are warranted. OMG I almost forgot Daniel, he was the lead and our Knight in Shining Armor. Be weary of other AC companies out there. NONE can compare to Reliance.
This is a family owned business that shows pride in attention to detail, high level of professionalism, and thoughtfulness for customer needs. We have used Reliance for service, maintenance, new installation and even the removal of a desert packrat nest inside one of our units! Consistent responsiveness, quality and service.
Never had service from this company but one of your trailers almost ran me off the highway today when he sped up and didn't let me merge into the lane almost causing me to ram first into a larger trailer in front of me just 10 minutes ago from today 8/27/21
My AC started not cooling but running constantly. I called at 4 pm on Thursday and there was a repair man here by 830 Friday morning, even in the middle of summer.My family has been a customer for over 25 years; dating back when the father owned the company, through Dalen coming out to help, to now his son working in the business. This is a great family business and all their employees treat you with respect and empathy. I wouldn't recommend anyone else!
Great service by Brandon very professional I will sign up for maintenance plan for my 2 AC units. I would highly recommend them for any AC units repairs and maintenance and new installs.
Great company. Have used for over 30 years.
I was impressed by their quick response to my email and follow up phone call the next morning. That was just the beginning. The technician was courteous, knowledgeable and highly competent. He diagnosed the problem quickly and did the repair. They are affordable and offer a maintenance program that offers a great product at a great price. I highly recommend them!
Azel did an awesome job repairing our Air Con system. He was on-time, friendly and professional. Congratulations to the person who is responsible for hiring technicians at your company. Yes, of course I will not hesitate to recommend Reliance AC to my family and friends.
Reliance was thorough and explained any concerns I had. Did a complete inspection of my AC and communicated well.
We have used Reliance Heating & Air for at least 10 years. They are professional, competative and thorough. We recently had our A/C go out during the hottest part of this summer (2021) and they quickly helped to replace our A/C and get us back up and running. The process was explained clearly, they showed up when they said they would. They were respectful of our property and even offered to wear shoe coverings when needing to enter the home. We frequently recommend them through the NextDoor App and will continue to recommend their company. Once you use Reliance Heating & Air you will be reluctant to call anyone else.
For anyone that might believe customer service is a dying art, this company will prove it is very much alive and well! The owner, Dalin, and his family and team could not be more responsive or professional in everything they do. We met them years ago when we had a dying air conditioner and rather than try and sell us a new one, he invested a ton of time to keep it up and running for at least another season and it cost a mere fraction of what a new model would. When it finally came time to purchase a new one, Dalin showed us all of the options that would best suit our needs and educated us patiently so that we did not pay for items, or upgrades, that would not benefit us. By doing so in an ethical and honest manner, he saved us a tremendous amount of money from what other companies tried to charge us. When it comes to vehicle and air conditioner repairs, we always used to feel at a disadvantage because we did not know much about those items. Working with Dalin and his team has given us complete confidence that we always receive the best service, the best price, and the most honest and ethical service we have ever received. We cannot refer him strongly enough to friends and family.