This is absolutely the best air-conditioning company I have ever used. I absolutely LOVE my 2 new air conditioner units!! For me, what makes the biggest difference in working with any company is the quality of the people who work there, their level of honesty, integrity and expertise, and the customer care that they deliver. My experience with Reliance has been 100% the best customer service experience I have ever had with any service company...ever!After getting set up with an appointment from a very kind and friendly office staff ( I didn't get her name), the next day Daniel came to see what we needed and explain our options. He was on time, professional and extremely knowledgeable on HVAC units. His quote was the best and more importantly, I trusted him. After interviewing other companies, I kept coming back to the honesty, sincerity and integrity I got from Daniel so I chose Reliance.BEST DECISION EVER!I signed my contract on a Saturday afternoon and my 2 new units were installed the next business day which was Monday. The installation techs Jose and Roberto arrived on time, were kind, friendly and efficient, worked extremely well as a team and left all work areas perfectly clean. Raul is a tech genius who set up my new digital thermostats ( which for the record, I absolutely love!!) When I needed a bit of assistance in learning how to utilize all the features of my new digital thermostats, set up the phone app and an online account, Daniel made it a point to come to my house the next day to make sure I had everything set up properly. I was beyond amazed that he did this! His level of customer care, his expertise and his response time to any inquiry I have had, have been outstanding!When it’s over 100° in Arizona you want to know that your air conditioning company is there for you! I feel full confidence that Reliance will always be there for me if I need any future assistance. The highest praise I can give any company is recommending them to family and friends. Throughout the entire experience of getting my new air conditioners I have been so amazed and grateful at the incredible level of care and customer service I have gotten. A huge thank you to everybody at Reliance and I highly recommend them to everybody!
Brayden and Jamie were very professional and friendly. They explained everything very well.
Excellent ServiceKnowledgeable TechnicianTook time to complete service
I'm the home owner. I have known the Blumintrit's (sp) for 40 years. Dave and Dalen and now Breyden still are my go to HVAC professionals. Can't do with out them.
Cannot say enough good things about this company and their technicians! Smart, friendly, courteous and punctual. They bent over backward to see us quickly even though it was the weekend! Moreover, they communicated their every move so we weren’t left wonderingif, or when someone was coming. 10 stars.
Two professional young men arrived, I had received confirmation and picture of the men who were to service my account. Brayden was the technician who informed me of the issues of my AC. He definitely knew his stuff. He answered all my questions and showed me pictures of the unit with recommended service.My husband scheduled the visit said the front office was also very professional.I highly recommend this company!!
We had our A/C go out in the middle of August, which is less than ideal in Phoenix, AZ. The first thing I did was search for the best A/C repair company near me and Reliance popped up immediately. I’ve been in the Valley for more than 30 years and I’ve known about Reliance for as long as I can remember. Family, friends, and co-workers have recommended them over the years so I gave them a call hoping they could help us immediately.To my surprise, they were able to get a technician out the same day. He arrived on time and diagnosed the issue immediately. But there was a problem; we needed a part and that part was located at a place that was closing in literally the next 5 mins. He placed the order and had the part picked up just before they closed, which literally saved the day. Reliance went above and beyond for us!I cannot recommended them more if I tried. Reliance will be my new go to place for all things A/C related. Reliance rocks!
Reliance has installed 2 different a/c units in 2 different homes of mine. I’m loyal to the company but that is purely because they deserve the loyalty. They routinely go above and beyond. This time around we had Braden come to the house for maintenance. He was on time, thorough in his process and personable. We had a great experience with him as our tech today. I will not use another HVAC company anytime soon because I know I am 100% getting the best service possible with Reliance.
The technician came earlier than scheduled, identified the problem immediately, and remedied the issue effectively. I will be using them for future maintenance services.
Called on a unit that stopped on a Saturday, by the end of the day they had a technician at my home. Fix the unit, did a very thoroughinspection, did not attempt upsells. The technician was extremely professional, and handled the business and himself extremely well. Obviously based on this review, I'm more than happy to have them return to my home, but let's hope not too soon 🙂
Braydon was our service man for this call. He was outstanding with his service and knowledge. He was on the job earlier than planned and finished it in record time. Truly an outstanding tech. and employee. This company is hands down one of the very best in Scottsdale, AZ. Thank you once again. Joe K.
This was far and away the best experience I've ever had with any AC company. Our AC went out and we had a big name company come out. Three different techs over three days all misdiagnosed the problem and clearly had no idea what they were doing. I called Reliance on a Saturday morning and Brayden was out within 2 hours. Couldn't be more professional. Diagnosed and fixed the problem quickly. Very reasonable charges. Highly recommend Reliance.
Very polite and promote with scheduling and day of service. Detailed information with options to fit budget. Friendly technician too!
First of all I have never used Reliance before but I am dam glad I found them. From my first contact with there front office to Dalean the Tech who was extremely helpful and professional. Everyone was honest and experienced in what they do and straight up from the very beginning. I will be a Reliance AC and Heating customer from here on.
Azel was knowledgeable courteous and professional.
Reliance always does great (and quick) work and provides outstanding customer service. The people at this company are exceptionally ethical and professional for this line of work.
Brayden and his associate were very courteous and professional. They were responsive and on time. They diagnosed our issue very quickly and we’re able to resolve the problem. We won’t hesitate to use them again.
When our air conditioner stopped working in the middle of a June night, we called a number of AC companies. Reliance was the first to respond. Azel did the initial inspection and, even though it was late in the day, he alerted Daniel to our emergency, and he was at our door within the hour. Daniel took measurements, answered all our questions, identified the ideal replacement unit, helped with financing, and left us with a portable AC unit so that we and our dogs could at least sleep comfortably until our new unit was installed. Reliance provided service that was fast, courteous and drama free.
Update - we had to replace a heat pump, and Reliance came in with a very competitive bid. They did an outstanding job replacing the rooftop unit with a new 16 SEER unit.Older review from 2020We have dealt with several different heating & ac companies over the past 40+ years and have been very happy with the service that Reliance provides. The technician is very helpful, works quickly and answers any questions. Even when we called the office to ask extra questions one time, we were treated nicely and respectfully. They have been servicing our home systems for over 2 years.
I highly recommend Reliance. Everyone I have come in contact with is professional and available to answer questions. I am very happy with my new unit.
We have been using Reliance for about five years. Five stars. The best we have ever had. Pete and Katie Christensen
Great experience working with these guys, very professional and a pleasure to work with. I would not hesitate to reach out to them, Daniel is a real pro!
Used reliance to replaced my home ac unit. From day one Daniel was very responsive always answered all my questions and always kept me informed. The techs that came out to do the install were very clean, professional, and did amazing work. I’d recommend giving them a call for any ac needs
We found this company on Trane's website. We ended up replacing our ac unit and replacing the return and supply ducts and adding a larger duct to our family room. This was a truly outstanding experience for us with this company. From Ezel the repairman who 1st visited us to Daniel the consultant/ installation manager to the entire installation team, this was a first class job well done. This is a well run company, highly trained staff, very professional, no pressure and no nonsense. This type of work is not cheap, but I felt like I got good value for the money spent. i have already referred them to another member of my family.
The service from Reliance was excellent. Daniel answered all my questions and helped ensure that I had the perfect system for the extreme heat in Arizona. Enrique and Kevin installed my new Trane heat pump. They were professional, explained the process to me and made sure everything was done to perfection. I highly recommend the team of Daniel, Enrique and Kevin for any HVAC needs.
Family business that is honest, very professional, friendly and provides excellent service with fair prices. Definitely recommend them.
Very professional and I loved that they took the time to list out everything that I needed to either repair or replace my unit without pressuring me to do either or. I appreciate the thorough inspection and explanation I received, I will definitely be using them for all of my AC/HVAC needs moving forward!
This was my first time using Reliant, I was pleased with the service and Brayden was knowledgeable and professional in explaining things to me
They are top notch in every way! We would highly recommend Reliance Heating and Ac!😊
Reliance is a family owned business. I cannot find enough great adjectives to describe the care and attention to detail displayed by Brayden, part of the family. Besides his knowledge, he was patient and explained everything—sometimes twice if I needed it.So friendly. Their workmanship and products are top notch!
Great job from estimate to install! 10/10 would recommend
Azel was great; he is professional, courteous and thorough. Azel explained everything and went above and beyond. Reliance is the best HVAC company I've ever used.
Efficiency at its best! Came when they stated, did what they promised all at a good value!
Daniel and his team took great pride in cleanliness and quality of their work. They were helpful in scheduling the estimate and the installation, I definitely recommend Reliance
The team at Reliance are all class acts. I am so thankful to have such a great company that I can depend on for all of my HVAC needs. I have used this company for 10 years. There are professional, courteous, honest and caring about their customers.
Excellent product… excellent sales call by Daniel….excellent install of 2-air handlers, 2 -heat pumps by Jose and Roberto.
Courteous and efficient inspection
Reliance air has been the company I go to for all of my HVAC needs. I first met Dalen about 6 years ago. From the moment my husband and I met him we knew we found the right company. You cannot go wrong with this company. They are first and foremost Honest! They are professional and informed. I have been very pleased with this company. You won’t be sorry for using them. Everyone with the company is amazing. Thank you
Heating unit failed, but Reliance swiftly and cheerfully repaired under warranty. Fast and efficient, all Covid protocols were followed.
Reliance Heating and Air Conditioning are the best in work. They did fast as fast work is quite impressive.
We recently contacted Reliance Heating and A/C to get a quote for installing new ducts and vents. From the first call, Reliance was very responsive; Daniel arrived the next day to talk with us, and he did his homework beforehand, was totally prepared and answered all our questions. The team that did the duct install was very professional, they showed up when they said they would, and cleaned up thoroughly at the end of each day. We are more than happy with the end result, and highly recommend Reliance.
We were very happy with the overall estimate and installation of a new HVAC system for our home. They provided answers to all of our questions, and were able to schedule us the same week for the install. The installation went smoothly, and they were masked anytime they entered our home. The thermostat install was quick, and they demonstrated the various features of the unit.
Extremely pleased with both the serviceman, Brayden and the prompt and courteous service provided.
Another excellent experience with Reliance! We could not be happier with the service and assistance!
Brayden was on time, professional and VERY knowledgeable. He is a true asset to the company. I would use Reliance again!
Reliance has been great! We have used them over the past few years to maintain our system and recently replaced our AC unit. They are always very professional, clean up after work and responsive. Highly recommend using them for any maintenance, insulation or installs.
Geoffrey showed up on time, had his shoes covered, clean uniform tucked in, a friendly smile, and got right to work by listening intently to my description of the problem. After looking at our unit, he told me he needed to go in and out, asking my permission, and within 35 minutes had the unit working and back online after replacing a failed component. I especially appreciated Geoffrey's communication skills, and "look you in the eye" honesty. Reminded me of the great service you used to get in the old days. Thank you Reliance and thank you Geoffrey. Highly recommended.
Of course our AC died on a Friday August 13th, approximately at 5:15 PM. Daylen called back immediately. We scheduled a Monday morning appointment. Complete unit was ordered and installation began Wednesday at 7:00 AM. Enrique worked all day with his assistant Kevin and finished at 4:30 and VIOLA we had wonderful AC. Very clean, careful, and utterly professional. Will definitely recommend them to everyone and definitely seek them out when other needs are warranted. OMG I almost forgot Daniel, he was the lead and our Knight in Shining Armor. Be weary of other AC companies out there. NONE can compare to Reliance.
This is a family owned business that shows pride in attention to detail, high level of professionalism, and thoughtfulness for customer needs. We have used Reliance for service, maintenance, new installation and even the removal of a desert packrat nest inside one of our units! Consistent responsiveness, quality and service.
Never had service from this company but one of your trailers almost ran me off the highway today when he sped up and didn't let me merge into the lane almost causing me to ram first into a larger trailer in front of me just 10 minutes ago from today 8/27/21
My AC started not cooling but running constantly. I called at 4 pm on Thursday and there was a repair man here by 830 Friday morning, even in the middle of summer.My family has been a customer for over 25 years; dating back when the father owned the company, through Dalen coming out to help, to now his son working in the business. This is a great family business and all their employees treat you with respect and empathy. I wouldn't recommend anyone else!
Great service by Brandon very professional I will sign up for maintenance plan for my 2 AC units. I would highly recommend them for any AC units repairs and maintenance and new installs.
Great company. Have used for over 30 years.
I was impressed by their quick response to my email and follow up phone call the next morning. That was just the beginning. The technician was courteous, knowledgeable and highly competent. He diagnosed the problem quickly and did the repair. They are affordable and offer a maintenance program that offers a great product at a great price. I highly recommend them!
Azel did an awesome job repairing our Air Con system. He was on-time, friendly and professional. Congratulations to the person who is responsible for hiring technicians at your company. Yes, of course I will not hesitate to recommend Reliance AC to my family and friends.
Reliance was thorough and explained any concerns I had. Did a complete inspection of my AC and communicated well.
We have used Reliance Heating & Air for at least 10 years. They are professional, competative and thorough. We recently had our A/C go out during the hottest part of this summer (2021) and they quickly helped to replace our A/C and get us back up and running. The process was explained clearly, they showed up when they said they would. They were respectful of our property and even offered to wear shoe coverings when needing to enter the home. We frequently recommend them through the NextDoor App and will continue to recommend their company. Once you use Reliance Heating & Air you will be reluctant to call anyone else.
For anyone that might believe customer service is a dying art, this company will prove it is very much alive and well! The owner, Dalin, and his family and team could not be more responsive or professional in everything they do. We met them years ago when we had a dying air conditioner and rather than try and sell us a new one, he invested a ton of time to keep it up and running for at least another season and it cost a mere fraction of what a new model would. When it finally came time to purchase a new one, Dalin showed us all of the options that would best suit our needs and educated us patiently so that we did not pay for items, or upgrades, that would not benefit us. By doing so in an ethical and honest manner, he saved us a tremendous amount of money from what other companies tried to charge us. When it comes to vehicle and air conditioner repairs, we always used to feel at a disadvantage because we did not know much about those items. Working with Dalin and his team has given us complete confidence that we always receive the best service, the best price, and the most honest and ethical service we have ever received. We cannot refer him strongly enough to friends and family.
Highly recommend! Scheduling was very simple and the technician Azel was very professional and courteous and explained everything very thoroughly. Best experience with an AC company that we’ve ever had.
Brayden deserves five stars.He resolved my a/c problem within minutes.He was very knowledgeable and willing to share helpful tips for the future.I am fortunate to have called Reliance.I won't lose their number.Thx, again, Brayden
Absolute pleasure to work with Reliance Heating And Air Conditioning! Exceptional employees who are responsive, knowledgeable, and very professional every step of the way.... from diagnosing the problem with my old heat pump to installing my new one. I highly recommend them!
I cannot give enough praise to Reliance Heating and Air Conditioning....As a new home owner in a recently built home, I never expected to need service on my air conditioning!! However, my unit suddenly stopped working on what was of course the hottest day of the year so far, at 117 degrees!! After spending all night without air conditioning and making at least a dozen frantic calls and leaving messages with multiple companies, Reliance was able to book me FIRST THING that next morning. They gave me a 3 hour window estimate for arrival but the technician arrived at the very start of the 3 hour window, thankfully, as my condo was already 91 degrees inside! Azel, my technician, was extremely professional and courteous of my home and took time to answer all of my questions. My unit was back up and working in less than an hour, and he even discovered that the part he had to replace was still under warranty, so obviously looking out for the customer!! I would highly recommend this company based on my experience...
Our Tecnician was Brayden and he is awesome. It was a record breaking 115 degrees today and our a/c stopped blowing cold around dinner time. Oh no! External fan motor bearing bad shape and it overheated shutting the system down. Brayden made the afterhours service call with 30 minutes, accurately diagnosed the cause, had the right motor on his truck, and had it replaced and cold air blowing in leas than an hour. Brayden was totally courteous and professional and literally saved our lives. We will be doing all ongoing service with Reliance Heating & Air Conditioning and highly recommend them!
Wow! I was so impressed with this company today. Prior to the tech coming out, they sent a text with his picture and a little bio about him. This was something I hadn't seen before and it made me more comfortable. The tech was detail oriented and clearly explained the problem. I called this company because they sponsor my son's school basketball team. I will totally use them again!
My AC went out in the middle of the night. I called first thing and they quickly rearranged the schedule so someone could get here mid-morning. Brayden arrived as soon as he could. He was very knowledgeable and professional. He fixed the issue after some diagnostic and I could not be happier. Absolutely recommend.
Was extremely pleased with our whole experience from the installation of our new Nest to the follow up check of the AC unit. The techs were very polite, informative and most importantly on time. Highly recommend Reliance for all AC needs.
AMAZING CUSTOMER SERVICE!! Came out the same day I called after our AC went out leaving us without AC in 110 degree AZ weather.....Stellar professionalism and most importantly, thorough and expert diagnosis and repair of our issue..They have a client for life....
They installed new AC units for us last year which are great products. This company is professional and reliable, they have kind employees.
I have been a Reliance Heating and Air Conditioning client for several years. I won’t let anyone but them work on my unit. Geoffrey has been our regular technician since day 1. He is personable and does outstanding work with the highest integrity. I have recommended them to several neighbors and all of them have had great service and installs.
Geoffrey was very professional. He sent me a text when on his way. He performed A/C checkup and then described to me in detail his analysis of our cold air return filters. Excellent! Thank you, Geoffrey and Reliance! Jon
Unfortunately I’ve had to deal with A/C problems in the past and varying technicians. I’ve never had a better experience than with Geoffrey. He was informative and personable, all while working in the Arizona heat. It was greatly appreciated.
These guys are fantastic! Daniel did a great job walking us through the different options we had and the costs, etc. for each. They were flexible with us when scheduling the install and I received a text confirming the appointment that included a picture of the crew. They arrived on time and were professional and courteous. They took great measures to cover and protect the floors, etc in our house. They worked quickly and efficiently and gave us a thorough explanation of all the work was done and the costs and coverages. The new unit has the house cool and comfortable and is practically silent. We’re completely satisfied with Reliance and would gladly recommend them to friends and family.
Courteous, responsive, honest. Reliance continues to be my first call whenever I need service.
Geoffrey is knowledgeable and professional and always performs all parts of his job above satisfaction. Reliance Heating is good at emergency work too.
What a WONDERFUL experience from quote to cleanup. Daniel listened to our needs and was transparent with information so we could make an informed decision. Install was a breeze with Jose and Roberto... so professional, polite, and hard working. I have never had a HVAC install be so quiet. Everything was immaculate when they were done, too. They took the time to explain the thermostat and answered our questions. Hands down the best experience!
They were very professional and performed the repairs promptly.
Brayden was on time and professional. He suggested additional maintenance items in addition to what was needed to get my AC back up and running but wasn't pushy at all about it, taking no the first time. I've had companies try to scam me and have scammed family members in the valley with similar repairs with outrageous prices but Reliance's prices were very reasonable, the quality of the service was great and I will be using them for all of my future HVAC needs.
Professional know how with integrity, that's what I value when it's time to have my HVAC system serviced. Brayden was courteous and efficient in performing my HVAC maintenance and clearly explained what was needed. I have been a Reliant Heating and Air Conditioning customer for about 15 years. They have earned my respect and gratitude for their exceptional service.
Geoffrey of Reliance Heating and Air Conditioning was very professional and timely. I am very happy with the service from Reliance over the years and highly recommend them.
I have been using reliance refrigeration since 1984.Great service at a reasonable price.Dalen has a lot experience and knowledge regarding your air conditioning needs.Geoffrey did spring maintenance on our unit.Unit is working efficiently.
The installation performed in October 2020 was outstanding.
I appreciate that I get the same technician Geoffrey for the services which he is friendly and efficient.....
I have lived in the Valley of Sun for 50+ years and have seen a lot of HVAC contractors come and go and I finally have a company that I can recommend to everyone. Michelle and Dalen have instilled a level of service and integrity in their technicians that is unmatched. Thank you.
This company is superior to all others. The service was professional, honest and on point. I would rate it an A+.
Excellent service. I have used them for 8 years and would highly recommend them.
Dalen and his staff are great. Today, Brayden serviced our units. He was professional and courteous, but most importantly knowledgeable about the things that matter. Thanks for a job well done.
I have been in my townhome for 30 years. I have been using this company for about seven years and I wouldn’t call anyone else. They are the best-efficient, professional, trustworthy and their office staff are helpful and prepared.
Geoffrey just came and serviced our unit so we’re prepraed for “winter”. As always, clean, quick and professional! I’ve had them over to service and repair several times and all of their employees are just outstanding. My wife is a big fan too. Even sent them to my brother in law who had several companies try and fix his unit last summer. Reliance had it up and running in an hour. They are just solid people.Just want to update on my original.... Geoffrey is still the man. On time, clean, precession and excellent work. 4-19-21
Tech was courteous and very professional
We needed to replace our two units that had the old Freon that isn't available anymore - Reliance did an excellent job and I highly recommend them.I asked several friends on social media and elsewhere who they recommended because I knew this was going to be expensive and I don't have the time to be involved with the minute details. After receiving several leads and investigating their reviews online I got a couple quotes. We also live in a subdivision where all of our homes were built in the same few years so I've noticed all the local companies updating our neighbors AC's in the last few years.Reliance wasn't the cheapest but it also wasn't the most expensive. It was the best. You can get a cheaper quote with a one-person company if you want - that can be a good option for some people - but my family wanted the confidence and support that comes with a larger company.The salesperson Daniel came right on time, was professional, and answered all my questions (I used to be a mechanical engineer so I definitely had questions). He explained the cost/benefits of one-phase, two-phase, and variable speed options. We didn't go for the most expensive option, Daniel helped us find the one that fit our family and budget. He wasn't "salesman-y" at all - definitely low pressure and knew what he was talking about. We felt so good that we made our deposit the same day.The day before our install, our neighbors had their AC units replaced. Same house as ours. Their company came with three big trucks, 5-8 guys, and there was stuff all over the lawn and street - it was a mess for 2-3 days.When Jose and Roberto arrived in one truck, yes just two installers, I was a bit worried. Turns out, I had nothing to be worried about. They were professional, hardworking, answered all my questions with ease, and polite. They were so quiet that all of my Zoom meetings didn't even know all the work being done at my house. They were finished in one and half days.My experience was off the charts. My wife and I feel great about our experience with Reliance.
Reliance came out to install a new thermostat and the technician was Very knowledgeable and professional. He wore shoe covers keep my house clean. He explained everything he was doing and even noticed something might be starting to fail on my AC unit that he investigated. He cleaned up everything and was very polite. Their fees are very reasonable.I would definitely use them again.
I like these guys! They do good work, and they’re reliable. Highly recommended.