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Trane Air Conditioners

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Reliance Heating and Air Conditioning

Google Rating

5.0

Based on 610 reviews

Reliance Heating and Air Conditioning

5.0

review us on See all reviews

Jeff Sparrow

1721965465

Tristan provided great service. Went through the entire system thoroughly. Very friendly. When he completed the service he went through the entire inspection.. I have used Reliance the past 4 years and they have done a great job. I would recommend the to anyone.

Alex Garner

1721834339

The receptionist was infuriating. I just wanted a technician to come look at my AC and she kept asking unnecessary questions and was being petty and then tried scheduling me out for a week after the fact.

Sue Joynt

1721691723

They were wonderful & quick to get our Air conditioner going again. Technician was very polite and got right to work and explained everything to us

Ogflowsmooth602

1721673972

Raul was a true professional. Personable, courteous, thorough, and made sure everything was running smoothly. Would highly recommend

jan walker

1721580002

My ac stop working on Labor Day weekend. They came out and installed a new thermostat & saved my weekend.Thank you for the excellent service.

Bunny Campin

1721180065

Tech was courteous and very professional. Very reliable and honest company.

Greg Diede

1721146602

Brayden was awesome! 👌 He was punctual, super knowledgeable and very thorough. I highly recommended him!

Chris Sullens

1721089378

This company has a heart of GOLD. They know what there doing, and we highly recommend them. We have used them for 2 diff homes we owned and their honesty, kindness, and ethical practices is why we will continue to use them. The two techs Kevin and Eliseo that came to our home were nothing but respectful, quiet, I have two dogs and they never once disturbed them and the were very knowledgeable. Daniel from the beginning with the estimate to the cleanup at the end it was 10/10. We trust this company and you should to! Thanks Angie and Chris Sullens

Drew Mickle

1720886660

Reliance Air did a great job for me yesterday.Raul did a fantastic job - he resolved my issues quickly and did so in a cost efficient manner. I would recommend Raul and Reliance for any a/c repair you may have !

S Smith

1720807535

We have been a long time customer of Reliance. They are reliable and provide quality work and customer service. They do not have the strong upsell philosophy you find with most AC companies. They will offer options and a follow up e-mail but unless it is critical to the system they don’t bother you past that.

Diane Mulnix

1720726450

Reliable, fair and very competitive. Have used them for quite a while.

Tom Abbitt

1720638392

Azel was great!! Great communication and great work!

stacy andrews

1720367474

UPDATE 🤗Reliance continues to offer the most outstanding service which is worthy of recognition. Having employees that are qualified and reliable is important. Having employees that are also kind and personable is an added bonus that adds trust and confidence. This week we had Tristan come out to do the routine servicing of our new units. He was very thorough in his inspection, took photos of the inside of our units, explained everything to me and kept everything neat and clean… and as a bonus he was knowledgeable, personable and kind. I think that Reliance finds outstanding people and trains them to be outstanding employees. I’m so glad that I found a company that I have consistently been able to count on and trust!!———————————————————————-This is absolutely the best air-conditioning company I have ever used. I absolutely LOVE my 2 new air conditioner units!! For me, what makes the biggest difference in working with any company is the quality of the people who work there, their level of honesty, integrity and expertise, and the customer care that they deliver. My experience with Reliance has been 100% the best customer service experience I have ever had with any service company...ever!After getting set up with an appointment from a very kind and friendly office staff ( I didn't get her name), the next day Daniel came to see what we needed and explain our options. He was on time, professional and extremely knowledgeable on HVAC units. His quote was the best and more importantly, I trusted him. After interviewing other companies, I kept coming back to the honesty, sincerity and integrity I got from Daniel so I chose Reliance.BEST DECISION EVER!I signed my contract on a Saturday afternoon and my 2 new units were installed the next business day which was Monday. The installation techs Jose and Roberto arrived on time, were kind, friendly and efficient, worked extremely well as a team and left all work areas perfectly clean. Raul is a tech genius who set up my new digital thermostats ( which for the record, I absolutely love!!) When I needed a bit of assistance in learning how to utilize all the features of my new digital thermostats, set up the phone app and an online account, Daniel made it a point to come to my house the next day to make sure I had everything set up properly. I was beyond amazed that he did this! His level of customer care, his expertise and his response time to any inquiry I have had, have been outstanding!When it’s over 100° in Arizona you want to know that your air conditioning company is there for you! I feel full confidence that Reliance will always be there for me if I need any future assistance. The highest praise I can give any company is recommending them to family and friends. Throughout the entire experience of getting my new air conditioners I have been so amazed and grateful at the incredible level of care and customer service I have gotten. A huge thank you to everybody at Reliance and I highly recommend them to everybody!

deborah self

1720205808

Excellent service as usual!

Ken

1719898055

Azel was the tech that responded to my house and addressed my concerns quickly and was great. I would recommend Reliance AC to everyone I know, I have already referred them to my family and 4 friends who have all used them to replace their old systems with variable speed units. Great customer service, wouldn't think of calling anyone else!

Angela Boor

1719599067

Valerie Patriquin

1719364372

We have used Reliance for OVER a decade and have been extremely happy with their service.They helped us get many extra years out of our older units (23 years)!That said, their seasonal maintenance package is well worth it!Appreciate their ENTIRE staff, esp Azel and Daniel.Given all the good service we have had over all these years and the trust we have built with them we purchased two 5 ton variable speed Trane units in May 2024.Glad we did.Many thanks Reliance!

Jeffrey Krohn

1718988932

They were very professional and performed the repairs promptly.

Jessica “Jroth25” Rothschild

1718932743

Last night we felt our home temperature slightly elevated and after trouble shooting we found our AC unit kicked off and we could not get it back up and running. We called Reliance and left an after hours message for them. First thing this morning we received a call and between Christina and Rachel they somehow managed to work us into their hectic schedule today! Their technician Aaron arrived earlier than the promised time, quickly diagnosed the issue and had us back up and running in less than 30 minutes. Thank you so much Reliance for delivering unmatched customer service! We are very thankful for a friend referring us to you!

Maxx Black

1718396646

They were as good as good can be. Professional, fast, excellent in quality and workmanship. Our new system was put in quicker than the estimate, the job made the area work better. We used Reliance because Trane recommended them. They put a Trane in where a Trane was and the new system is beyond our expectations. Quality. Nice people. Daniel is honest, fun and knowledgable in all matters a/c and heat. 100 % satisfied!

Elizabeth Currey

1718311934

Thorough job. Raul was very professional and pleasant. Lots of detail on any concerns with our 14 year old unit.

Sandra M

1718217551

Brayden, Tristan, & Aaron came to service our broken AC unit (in the middle of summer). They were all professional, friendly, and a pleasure to speak with!!! Thank you guys!!!

Bethany Sterne

1718161337

Had an amazing experience with Reliance! First, Reliance has been helping me keep my 20 yr old AC unit cranking along until this past month when it finally died. I have always appreciated how I was never pressured me to get a new unit and they would always just help me keep it going.Brayden came out to do a repair and we decided it was time to replace the unit. Brayden was so kind and patient. He helped me understand everything and even drew pictures to explain the different types of units and how they work. He helped me find the best option for us without being pushy. I appreciated his friendly manner and knowledge.Today Enrique and Jose came out to do the install. They arrived on time and were so kind and competent. They explained what they were doing and checked in with me a few times on the progress. They covered my entire floor with tarp/drop cloths and cleaned up everything when they were done. Enrique took time to set up the new thermostats and walked me through using the app to control them.Every interaction with Reliance has been wonderful! I love this family owned company and am so pleased with their level of service and quality of work. Thank you!

Julie Anderson

1718148874

Reliance is the best! They are a family owned business and hire quality employees. They are fair and stand behind their work. 👍

Gail Huntsman

1718141704

Technician was on time. Very professional and courteous. Explained what he had done and his conclusions. Extremely satisfied with Reliance.

Tim Jackson

1718058158

Timely and very informative maintenance check up.

Melissa Krohn

1717864082

Thank you so much Reliance! This is a great, trustworthy company! They were quick to address my AC issues which is so important in the heat of the summer! My technician, Brayden was super helpful in setting up installation of a new unit for me quickly before I left town! The installers were amazing and helpful and I love my new AC! Thanks guys!

Chrissandra Gilman

1717813128

Daniel, Enrique, & Jose were extremely helpful, honest, and professional. Daniel was our consultant who was knowledgeable and helpful with finding a new AC system that would best fit our home and is DOG FRIENDLY. Enrique & Jose were quick, efficient, and professional on the day of installation. Down to earth, hardworking guys, Reliance got it right hiring good people. Hands down would recommend Reliance Heating and Air Conditioning! Don't waste your time with other companies.

Terry Mersch

1717719185

We purchased 2 new Trane heat pumps & air handlers from Reliance. Kevin and Eliseo did a 5-star job installing and explaining the systems. They were hard working, knowledgeable and very polite.

Grant West

1717637088

Reliance is an awesome company with excellent employees. I have been VERY pleased with their service & suggestions.I highly recommend them for all your HVAC system needs.

Michelle Carbeck

1717628197

Raul came as expected. Explained the work he would do. Found I did need a capacitor and a ball valve. He walked me through what each item did, how he came to that conclusion, and quoted the price of each. All parts were in the truck. Work was done in a timely manner.

Mandi Fleming

1717115040

We have had our HVAC service contract with Reliance for two years now and highly recommend them! Very efficient and knowledgeable with friendly, professional staff.

Theresa Stein

1716587459

Techs professional timely and quiteSales person easy to work with

Guy Brittain

1716519896

Reliance is a very informed and customer sensitive company. We have gotten tremendous customer service and I have been educated on everything that they do. Our bills have come down and would highly recommend them to all. They are price sensitive and only recommend what is best for our situation and what we are trying to accomplish. All techs, sales people and they owners are very knowledgeable and it is a breath of fresh air to feel great after talking with them at our house.Aaron, Daylan, Danial and team are all great. Been customer for 10 years and extremely satisfied:)Thanks AllGB

Candy Parker

1716510867

Fantastic company with exceptional customer service and friendly, knowledgeable Technicians.I use Reliance for both my routine maintenance and occasional AC issues. I had one tricky problem that required quite a bit of persistence from the Tech, Azel, to troubleshoot and he went above and beyond to figure it out and get it fixed.I recommend Reliance Heating and Air Conditioning to everyone I can. They’ve not earned their stellar 5 star rating for nothing!

Samaniego Family

1716507904

marna sherry

1716316441

We had our 6 month service with Raul today for our 2 units. Raul is an excellent service technician ,as he is very knowledgeable and provides superior customer service . It is a pleasure being a Reliance Heating and Air Conditioning customer !

Conrad Flury

1716220613

Cannot say enough positive things about our recent experience. Our main AC unit went out on Thursday and we got a service tech out to our home the following morning. Tech Brayden was professional, knowledgeable and extremely helpful in diagnosing a blower motor failure and trying to get us a replacement, under warranty, ASAP. Fortunately he and the Reliance team found a replacement and he returned on a Saturday to install the new motor and get us back up and running. I did not mind the extra Saturday charge considering the quick and attentive service. Great team support and service with a special acknowledgment of thanks to Brayden!

Kay Gasser

1716063687

Our experience with Reliance started with Daniel who gave us our estimate. He was very thorough in explaining details to us, made sure we understood the process and product we selected. We were then fortunate to have two very personable, competent, and professional installers - Kevin and Eliseo, arrive to do an excellent job installing our new Trane air conditioning/heating unit in a timely fashion. We are very appreciative of their care and concern for our property while working here. We highly recommend Reliance Heating and Air Conditioning.

Kendra Yttre

1715975464

Roul serviced both our units. He was very professional and great communication.

Connie Scott

1715892261

The tech was very thorough & did an outstanding job. I would definitely use Reliance again!

Corinne Cain

1715887478

Work was carried out thoroughly by a kind individual. What more could anyone ask for?

Roberto

1715809512

Linda Kane

1715607121

I am so happy with the service that Reliance provides! Raul has been the technician that has provided service for several visits. He is friendly and very knowledgeable. He explains the condition of the unit and any problems that need addressing. Without being pushy, he discusses the possibility of needing to replace the unit and the upcoming changes with the refrigerants used. I will continue to rely on Reliance to service my unit. Thank you for being a company that I can trust!

Darrell Morgan

1715211369

Sally Coffin

1715190407

My technician was very thorough and did a very nice job explaining his work on the system.

1715098041

1715034176

1715019522

1714866825

We have used Reliance for service, maintenance and installation. They are responsive to whatever are our needs. Raul performed recent service and he was informative, thorough and professional.

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302 W. Lone Cactus Drive, Phoenix, AZ 85027

ROC 173907 (Commercial)
ROC 166909 (Residential)

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