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Reliance Heating and Air Conditioning

Google Rating

5.0

Based on 633 reviews

Reliance Heating and Air Conditioning

5.0

review us on See all reviews

Beverly Parker

1727392143

As always, and we have been using them for at least 30 years, Reliance Heating and Air Conditioning have been great and yes, reliable! Kevin and Eliseo were diligent, courteous and efficient as they worked all day to replace one of our units and compressor and then explain how the Trane app works. Everyone, (the office included...Mercedes, i believe,)who came to figure out the problem and find a solution were great...(Braydon and Daniel) Professional yet friendly and never in a hurry to move on to the next call. They also were quick in initially coming out for a semi-emergency service call. Thank you all!

Daniel Thomas

1727316447

I always get great quality of service and installation. Had them over 10 happy years! You can’t get a better company! Had a yearly service today and had a new young tech service my 2 units. Tristan was his name and very professional did excellent work Thank You Dan Thomas

Barbara Nuss

1727314829

Reliance has been our contractor of choice for 10 plus years. Not only do they provide us with quick response times they are very honest and reliable. They are always so professional taking pictures of issues and then pictures of the repair. They take the time to explain the issue and the remedy. We have referred them to our children and other friends. I would highly highly recommend them for your hvac needs.

Brian Hesketh

1727311486

I’ve been with Reliance for 20 years. Always a pleasant and professional experience with them. Highly recommended.

Justin Brandau

1727131879

We had a great experience with Reliance. Received a couple of quotes regarding quarterly maintenance of our AC unit at the office. Reliance was the only company to come out & look at our machine prior to supplying the quote. They provided the most detailed explanation of what they would be doing every quarter & when I had questions they were answered quickly & precisely. With the other quotes I still had questions even after trying to get more details about the service they would be providing. Thank you Dalen & team!

Mark

1726096791

Absolute professionals. Each employee, from the salesman to the technicians were professional, skilled, and courteous. They took pride in their work and were meticulous in installing our mini split unit. Cannot say enough good things about Daniel and Enrique and this small local business. We need more of them like this.

Frieda Vogel

1725982541

sharon jones

1725554318

My folks have had Reliance for years. They have very good customer service. My folks are gone and I live in the house and after 20 years just put in an uptodate unit in. From Daniel to the gentlemen that installed the unit, there was great customer service, the men knew their job and finished in a timely manner. Everyone in this office have been very helpful over the years,. Thank you for your service, Sharon Jones

Sandy Jones

1725552280

Great customer service from start to finish! The technician (Raul) was very efficient and friendly! Would definitely recommend them to everyone!

Cindy Hudson

1724973095

Reliance Heating and Air Conditioning did a wonderful job on our aunt's home! They are reliable and trustworthy! Very clean and efficient at what they do! Daniel, the estimator, was a huge help in solving the heating and cooling problems this house had. Highly recommend using this company!

Greg F.

1724893406

Reliance technicians are always sharp and knowledgeable. It is a company you can trust to stand behind their product.

Samantha Kindler

1724714414

I can’t recommend Reliance Heating and Air Conditioning enough. Azel has been to my home a couple times to assist in assessing and tuning my AC. Every time he comes he is polite, trusting, efficient and knowledgeable. He takes the time to explain things until I understood them and got to know myself and family during the long days he was here. This whole team from Azel to Daniel has made making a big purchase more comfortable. Will be recommending them to everyone I know!

Kathy Sprinzl

1724619614

JoLyn Mueller

1724456180

Azel was Kind, professional, & very helpful. Replaced my defective detectors quickly & offered help with my filters. I feel safe, & am very appreciative of his time & efforts!

Mike Stevens

1724259534

We have called Reliance 3 times over the past 3 years. Our son recommended the to us. The first call was to request a quote on a replacement heatpump. Daniel came out to the house and strongly recommended that we allow him to look the unit over before committing to replace it. We followed his advice and he was able to fix a wiring issue and we're still using that heatpump. The second call (a year later) was for a totally unrelated failure that was resolved with replacement parts. We just had Raul out to perform a complete service on both of our units. Raul was the most thorough and conscientious technician I have ever seen work at our house. The initial readings he took indicated a poroblem that would require additional cost which I verbally approved. Fortunately, when Raul attached the gauges and equipment required for the repair, he got a different reading. After consulting technical help and conducting additional diagnosis, Raul came to me and told me that our unit is fine and the issue was caused by faulty test readings. The extra work and cost was not necessary.In summary, I truly believe the team at Reliance is the most honest and trustworthy service team that we have worked with. They will get the call every time at our house.

Brenda Hyslop

1724121404

Azel was our technician. He was courteous and professional, and did a fantastic job diagnosing our problem. At first, the first time Azel came out, we were unable to have the problem, repeat itself. He was able to get us up and running with a minimal charge for coming out then after a couple of days, the problem arose again, and they were very quick to respond and reschedule another appointment. Azel said we needed a safety rollout switch which was unavailable at the time, so he ordered it, it came in a couple weeks later. In the mean time he was able to get our A/C up and running. Our system is OLD and needs to be replaced, but of course it is not cheap. In the meantime we got a quote for a new system thru Reliance and it was a fair quote compared to others we have gotten. I can only give them the highest marks for value for your money and phenomenal customer service.

Curt Keever

1724107068

I'm the home owner. I have known the Blumintrit's (sp) for 40 years. Dave and Dalen and now Breyden still are my go to HVAC professionals. Can't do with out them.

NICOLE

1724101676

Dan Daehler

1723854519

Humble, credible, knowledgeable, professional service. Highly recommend.

Tom Hauge

1723815187

Outstanding service from Reliance Heating and Air Conditioning. I had an issue with my a/c not cooling during 110 degree AZ heat. I called Reliance after hours on a weekend. First thing Monday morning they had me scheduled for a service visit the same afternoon. Technicians had the problem troubleshot and determined the issue was covered under a warranty. Parts were replaced and I was charged a very reasonable service visit and diagnostic. A/C was working great within 90 minutes of their arrival. I would highly recommend Reliance to anyone - customer service is lost on a lot of companies but Reliance really has it dialed in!

Kylee Roix

1723749113

My mom has been using this company for a while now and recommended I do the same because she’s been very satisfied with their work. Today was my first experience with Reliance and it was wonderful! Tristan was very kind and thorough explaining all he did plus showing pictures along the way. I look forward to their services again in the future when we have our next scheduled maintenance!

John V

1723701132

First of all I have never used Reliance before but I am dam glad I found them. From my first contact with there front office to Dalean the Tech who was extremely helpful and professional. Everyone was honest and experienced in what they do and straight up from the very beginning. I will be a Reliance AC and Heating customer from here on. How can I say it but thank you again for everything you did for us once more. Putting together a new ac unit for our new home and install it and insulation as well. We'll never forget you guys and we are very grateful for you. Thank you for everything.I want to update my last post and it's a newer one with a great review. Thank you Tristan for your great service and wonderful personality and smile. You really know what it takes to be a really great technician and a good person. Thanks again Reliance Heating and Air Conditioning for of the great people you have. And I would like to give a big thank you to Mercedes for all you do.

Kelli b Berryman

1723592381

I’m happy to share a 5 star review for Reliance AC and Heating! I received a text with their location and arrival time and an explanation to the issue with our AC unit in a timely manner. Braedon and Lucas were courteous and knowledgeable. Thank you for restoring a comfortable and cool home. I will refer Reliance AC and Braedon to my past and future real estate clients! 👍😊

Jeff Giles

1723582026

Can't recommend this company enough! My AC went down Saturday night. I called them early Sunday morning and they had a technician out within 2 hours. He diagnosed the issue and said they would order parts. Monday morning they picked up the parts and the AC was repaired and running before noon. The entire process was handled expediently and professionally.

David Amador

1723482511

Connor Clark

1723234054

Julie Bauwens

1723225534

Daniel Grimm and his crew (Kevin, Roberto & Elisio) were outstanding. They installed a mini split in my garage yesterday and did a fantastic job!I had gotten several estimates and after speaking with Daniel, I felt confident they could do exactly what I was looking for at a very fair price.He and his crew were professional, knowledgable, courteous and a pleasure to work with. Not only did they work well with me but also as a team. And the conditions were less than favorable as it was 111 degrees outside.I am very impressed with the company and would highly recommend them! :)Thank you again,Julie Bauwens

Sunnystate Glass

1723078023

Kevin and Eliseo came out to install a new unit for us we’re very pleased ! Nice guys did a great job! Also like to give a shout out to Brayden ! Great company if your looking for a great experience !! Thanks guys!

Snapshot Photo Booth

1723062786

I absolutely love this company! They are amazing, honest and reliable. My renters AC went out in the heat of the summer, Reliance was over the same day and got my AC back running. Thank you so much for being the team we can count on!

Dean-Ryan Stone

1722987703

Had an excellent experience recently with Reliance. I don't normally give out 5 star reviews but in this case it's absolutely warranted and I'd use them again without question for any AC issue I have in the future.Scheduling was very easy. I got my arrival window advisory via txt the previous day, and then the next day a txt to let me know that the technician was on his way. That message showed me a photograph of the technician, Tristan, along with some brief details about him, when he started with the company, his hobbies, and a useful link to track his progress which brought up a map view showing his truck location. Definitely appreciated the abundance of info here; while all that really mattered to me was how long the serviceperson would take to get to my house, others may feel more comfortable knowing what their tech looks like. Always nice to have a personal touch, regardless.Tristan was very professionally presented, friendly and got straight to work on the roof, setting up a new PVC drain line from my AC unit, washing down the inside and outside with mild detergent and later even testing pressure and in/out temperatures to ensure that the unit was functioning to spec. He took photos roofside and showed me the cleaning process, before and after pics, and of course the new drain line.Everything was done in a very reasonable timeframe, at an extremely reasonable cost (FAR cheaper than their more famous competition had quoted.) The cost, quality of service, quality of technician and their en-route notification technology is beyond what I was expecting. Not hard to see why they've got such fantastic reviews on Yelp and Nextdoor.1000% recommend this company.

Catherine Allison

1722979732

Reliance Sales Mgr, Daniel, is a trueprofessional. He’s been in the business forover 13 years. Our system was curated for our hvac needs. He had to order some of the system from other states. They offeredevery discount available. The installation crew was efficient and knowledgeable.I wanted a HVAC company I could rely onand feel good about the product. I’m grateful for their service. We used Trane products… they are experts.

Donna San Agustin

1722900784

Very professional, on time, and did a great job!

Chuck Grady

1722533416

Researched several 5 star rated HVAC companies. Daniel was the only one who did a thorough job of analyzing my HVAC situation. There were no extra or hidden charges and the installation went as planned. When Kevin, Roberto and Eliseo were finished with the install everything was as before. No install mess to be found. Highly recommend.

Brooke Greetis

1722479200

So far, I'm extremely satisfied with Reliance. Brianna has been extremely helpful expediting service, and Raul came out today, and exceeded expectations. Raul was extremely thorough and explained technical details in a way I could understand. This is something no other AC person has ever done. I appreciate Raul’s attention to detail and professionalism. This company has a five star rating for a reason. They obviously hire the most talented people in the industry, and owe their success to that. Thank you, Raul. I have another appointment tomorrow, and hope I am equally impressed.

Al Glaser

1722353180

Raul serviced my ac unit and checked attic for any leaks. Very professional, knowledgeable and I will be requesting him for my semi-annual check ups in the future.

chainsaw767

1722294195

The whole team is incredibly professional, punctual, and knowledgeable. I won’t use anyone else.

Jeff Sparrow

1721965465

Tristan provided great service. Went through the entire system thoroughly. Very friendly. When he completed the service he went through the entire inspection.. I have used Reliance the past 4 years and they have done a great job. I would recommend the to anyone.

Alex Garner

1721834339

The receptionist was infuriating. I just wanted a technician to come look at my AC and she kept asking unnecessary questions and was being petty and then tried scheduling me out for a week after the fact.

Sue Joynt

1721691723

They were wonderful & quick to get our Air conditioner going again. Technician was very polite and got right to work and explained everything to us

Ogflowsmooth602

1721673972

Raul was a true professional. Personable, courteous, thorough, and made sure everything was running smoothly. Would highly recommend

jan walker

1721580002

My ac stop working on Labor Day weekend. They came out and installed a new thermostat & saved my weekend.Thank you for the excellent service.

Bunny Campin

1721180065

Tech was courteous and very professional. Very reliable and honest company.

Greg Diede

1721146602

Brayden was awesome! 👌 He was punctual, super knowledgeable and very thorough. I highly recommended him!

Chris Sullens

1721089378

This company has a heart of GOLD. They know what there doing, and we highly recommend them. We have used them for 2 diff homes we owned and their honesty, kindness, and ethical practices is why we will continue to use them. The two techs Kevin and Eliseo that came to our home were nothing but respectful, quiet, I have two dogs and they never once disturbed them and the were very knowledgeable. Daniel from the beginning with the estimate to the cleanup at the end it was 10/10. We trust this company and you should to! Thanks Angie and Chris Sullens

Drew Mickle

1720886660

Reliance Air did a great job for me yesterday.Raul did a fantastic job - he resolved my issues quickly and did so in a cost efficient manner. I would recommend Raul and Reliance for any a/c repair you may have !

S Smith

1720807535

We have been a long time customer of Reliance. They are reliable and provide quality work and customer service. They do not have the strong upsell philosophy you find with most AC companies. They will offer options and a follow up e-mail but unless it is critical to the system they don’t bother you past that.

Diane Mulnix

1720726450

Reliable, fair and very competitive. Have used them for quite a while.

Tom Abbitt

1720638392

Azel was great!! Great communication and great work!

stacy andrews

1720367474

UPDATE 🤗Reliance continues to offer the most outstanding service which is worthy of recognition. Having employees that are qualified and reliable is important. Having employees that are also kind and personable is an added bonus that adds trust and confidence. This week we had Tristan come out to do the routine servicing of our new units. He was very thorough in his inspection, took photos of the inside of our units, explained everything to me and kept everything neat and clean… and as a bonus he was knowledgeable, personable and kind. I think that Reliance finds outstanding people and trains them to be outstanding employees. I’m so glad that I found a company that I have consistently been able to count on and trust!!———————————————————————-This is absolutely the best air-conditioning company I have ever used. I absolutely LOVE my 2 new air conditioner units!! For me, what makes the biggest difference in working with any company is the quality of the people who work there, their level of honesty, integrity and expertise, and the customer care that they deliver. My experience with Reliance has been 100% the best customer service experience I have ever had with any service company...ever!After getting set up with an appointment from a very kind and friendly office staff ( I didn't get her name), the next day Daniel came to see what we needed and explain our options. He was on time, professional and extremely knowledgeable on HVAC units. His quote was the best and more importantly, I trusted him. After interviewing other companies, I kept coming back to the honesty, sincerity and integrity I got from Daniel so I chose Reliance.BEST DECISION EVER!I signed my contract on a Saturday afternoon and my 2 new units were installed the next business day which was Monday. The installation techs Jose and Roberto arrived on time, were kind, friendly and efficient, worked extremely well as a team and left all work areas perfectly clean. Raul is a tech genius who set up my new digital thermostats ( which for the record, I absolutely love!!) When I needed a bit of assistance in learning how to utilize all the features of my new digital thermostats, set up the phone app and an online account, Daniel made it a point to come to my house the next day to make sure I had everything set up properly. I was beyond amazed that he did this! His level of customer care, his expertise and his response time to any inquiry I have had, have been outstanding!When it’s over 100° in Arizona you want to know that your air conditioning company is there for you! I feel full confidence that Reliance will always be there for me if I need any future assistance. The highest praise I can give any company is recommending them to family and friends. Throughout the entire experience of getting my new air conditioners I have been so amazed and grateful at the incredible level of care and customer service I have gotten. A huge thank you to everybody at Reliance and I highly recommend them to everybody!

deborah self

1720205808

Excellent service as usual!

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302 W. Lone Cactus Drive, Phoenix, AZ 85027

ROC 173907 (Commercial)
ROC 166909 (Residential)

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602-944-9585