Expert HVAC Services Serving Scottsdale and Greater Phoenix Area

He did amazing! Very nice and explained everything looked good. 👍🏼

We want to recognize the superb job done by Reliance in fixing a problem we had with our AC unit.

We called late on a Friday afternoon to report water leaking from the HVAC unit in our garage. We fully expected to be pushed off until at least the next day (Saturday - which we expected to be more expensive) or more likely the following Monday. Not the case. Reliance said they had a technician (Tristan) in the vicinity who was willing to stop by immediately. The poor guy wound up working on the issue until 8:00 PM until he could get the leak identified and stopped. He was in no rush at all, took time to explain what had happened, explained that he’d had to put a temporary fix in place until he could come back with the right part, and stayed to answer any/all questions we had about the specific issue as well as other general questions we had about the system. He was exceedingly friendly and polite the entire time he was here.

His follow up visit was the same. Worked hard, explained what he was doing, and spotlessly cleaned up the area he’d done the work in.

While the AC unit was relatively new and under warranty, the original cause of the problem could not be exactly pinned down. It could have been something with the original installation or possibly something we’d inadvertently done to cause it. Reliance offered a substantial reduction in the charge, asking that we pay only $70 for the visit and repair. Considering Tristan now had more than 4 hours of work into the job as well as a new part installed, we were happy to pay the bill.

Reliance and their technician Tristan serve as examples of how a business should be run. They bent over backwards to accommodate us on short notice, worked diligently to fix the problem, explained everything they were doing along the way and only charged a nominal fee considering the enormous effort they put into the fix.

We highly recommend this company for its capability and integrity. And if we ever need them again, we’re certainly going to be asking for Tristan as our technician of choice.